![]() ![]() One of the most popular and effective ways to deliver remote electric utility account access is through a mobile application. ![]() Not only does this capability increase engagement, it also increases customer satisfaction by allowing them to take an active role in their utilities. ![]() Remote account access gives these customers the ability to modify their accounts at a time that is convenient for them. Many utility customers are simply unable to visit a physical office or call their customer service department during regular office hours. Modern electric utility software makes it possible for customers to access their account when they want, where they want, however they want to (mobile, tablet, or PC). It benefits the customer because it provides a superior experience and a seamless way to find/change the information they need, and it benefits the utility because it reduces costs, improves customer satisfaction and reduces call volume to the customer service department (resulting in a lower cost-to-serve). They can do all this, and more, with a utility customer portal.Ī customer portal is a self-service platform, either web-based or delivered through an app, where customers can access everything they need in regards to their electric utility account. They want self-service options where they can change their account information, pay their bills, view their utility usage and get the latest information and updates from their electric utility provider. Here are a few key technologies that will help your electric utility improve customer satisfaction and find new productivity wins.ĭue to the need for immediate information, today’s customers want to help themself. With that in mind, in this blog we take a look at some of the top trends in electric utility software. They are creating new business models to meet customers’ changing needs.” They are innovating to compete in the energy transition. So, what’s to lose? According to a study from Accenture, nothing! On the topic of utility technology adoption, Accenture said: “Leading utilities recognize the need to do things differently. The customer experience is an opportunity for electric utility providers to improve customer satisfaction, increase utility-customer engagement levels and even access internal efficiency gains. The customer experience is no longer an ’s a necessity, and today’s electric utilities understand that. But first, we take a closer look at what custom software development is and how companies that use it can benefit.But, that has changed dramatically in the past few years. These companies are in the process of using digital tools to transform the way they operate and require a wide range of applications to do it.īut what are those applications? Here we describe some of the software power utilities commonly use, and how custom versions can help them be more effective providers to their business and residential customers. Another type of company that can benefit from custom software development is power utilities. In these cases, custom software development from a professional provider like BairesDev can be a better choice.Ī wide range of companies can benefit from custom software development, including those in the pharmaceutical, medical, retail, fintech, education, insurance, and real estate industries. However, some companies may require very specific features that COTS software doesn’t include. In many situations, commercial off-the-shelf (COTS) software is useful for the task that must be accomplished or the problem that needs to be solved. As companies consider digital acceleration, it’s helpful to understand what the options are. ![]()
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